RODIZIO AL BARRIL
Delivery policy
Draft for review. Legal controller details and operational terms must be completed before final publication.
Requests and confirmation
This policy is proposed for Rodizio al Barril delivery orders. The preview does not yet accept online orders or payments. Once enabled, submitting a request will not automatically confirm an order: the team must verify availability, delivery coverage, total price and conditions, and the customer must accept them.
Coverage, hours and delivery fee
The address, service area and available delivery hours will be confirmed before accepting each order. Delivery fees and surcharges will be shown separately. Free delivery must not be assumed. The total includes products, applicable taxes and delivery; tips are voluntary and will not be added without authorization. Unstated or unaccepted charges will not be collected.
Products and payment
The team will confirm availability and payment methods. Products will not be substituted without permission; if unavailable, you may choose an alternative or request an applicable refund. Photographs illustrate presentation. Do not share passwords, security codes or complete card details through WhatsApp.
Preparation and delivery
An estimated delivery time will be provided before confirmation. If a delay occurs, we will inform you and agree on the applicable solution while respecting your rights. Provide an accurate address and remain available to receive the order. Address changes or redelivery must be coordinated; any additional cost requires prior disclosure and acceptance.
Changes and cancellations
Request changes or cancellation through the ordering channel as soon as possible. We will check whether preparation has started and explain available options. No automatic penalty or blanket no-refund rule applies. If the restaurant cannot fulfill the order, we will offer an alternative you accept or the refund legally due.
Quality, missing items and complaints
Check your order on arrival and contact us promptly about missing items, incorrect products or quality issues. Provide order details and, where possible, photographs; photos are not an absolute condition for exercising your rights. Do not consume food that appears unsafe. We will assess replacement, refund or another applicable solution. Legal warranty rights are not limited to an arbitrary number of minutes.
Withdrawal and payment reversal
Colombian Law 1480 of 2011 provides withdrawal exceptions for perishable goods and goods likely to deteriorate quickly, such as prepared food. This does not remove rights concerning non-performance, quality problems, incorrect items or non-delivery. Electronic payment reversal may be requested when statutory conditions are met, using the applicable procedure with the supplier and payment issuer.
Alcohol and personal data
Alcohol will only be sold and delivered to adults, with age verification where appropriate. Contact and address details will be used to fulfill your order under our privacy policy. Delivery personnel will receive only the information necessary for delivery.
Contact and effective date
Proposed support channel: WhatsApp +57 315 891 5380. Draft dated 18 September 2026. Supplier details, coverage, hours, fees and operating procedures must be confirmed before orders are enabled. These conditions do not limit mandatory consumer rights.
Legal references: Ley 1480 de 2011 · Ley 2439 de 2024.